In the current digital climate, it does not matter whether you run a consultancy firm or you have a coffee shop, you are going to be using technology in some capacity. Technology gives us the ability to do more and achieve more. It allows us to speed up our work processes and to make more intelligent decisions. However, it is only going to do this if we choose the right technology to use, and we use it properly. In fact, technology can end up being a hindrance if this is not the case, meaning it will hold you back and stop you from reaching your full business potential. With that being said, read on to discover more about some of the most common mistakes that businesses make when it comes to technology so that you can avoid making the same errors.
Not using the right technology
There is only one place to begin, and this is with using incorrect software. This is something that many businesses all around the world are doing, without even realising it. Just because a particular tool or gadget has good reviews online or is used by your competitors does not mean that it is going to be right for your business.
In order to find software that is truly going to help you to improve your processes and work more efficiently, you always need to begin by assessing your business need. You need to take the time to truly understand your current operations. Where are you wasting too much time at the moment? Where do you need to improve your processes and make better decisions? You really need to understand the pain points at your business, and then you need to look for technology that can assist you with this, rather than worrying about what other businesses are doing or the sort of tech that they are using.
In regards to telecommunications, it's all about ensuring your business is in line with the times and operating efficiently. VoIP is a prime example of this, enabling you to conduct phone calls, video conferences, and the like over the Internet. This is especially important for companies with remote teams.
Trying to do everything in-house
Another mistake that a lot of companies make is trying to handle all of their tech commitments in-house. This is especially the case for start-ups who are looking to save money. However, handling everything in-house can actually have the opposite impact. When you consider how massive tech requirements are for businesses today, handling everything in-house can be too much of a large commitment, especially when you consider the security side of things. After all, if you do not have experience in data and cyber security, are you really going to take the risk of handling all of this yourself? This would be a monumental risk to take, and one that is definitely not worth it. If you were to become the victim of a data breach, this could spell the end of your business. Not only would you face massive fines and fraud losses, but you would have a damaged reputation that would be difficult to fix too.
Another service that is most definitely worth outsourcing is small business IT support. By doing this, you will always have the reassurance of knowing you have a team of pros available 24/7 should you run into any problems. This is pivotal for all businesses, no matter your line of work. After all, if your software was to shut down for the day or your website was to go offline, for example, what would you do? Would this stem your business progress? Would this mean that you missed out on opportunities? For most companies, this would be the case. IT support specialists will ensure the issue is rectified at the earliest opportunity, especially if you opted for 24-hour support. Can you say the same if you were to handle this in-house?
Not giving security the attention it deserves
This is another massive mistake that businesses make today, and it was something that was touched upon in the earlier paragraph regarding outsourcing your security issues. Nevertheless, this is something you still need to do with an extreme amount of care. Furthermore, you need to make sure that you update software whenever you are prompted to. Failure to do this is an easy route in for hackers. Not only this, but you need to make sure that all of your employees are educated on security. They need to know why it is important and how it impacts their role and actions. This is because the vast majority of security breaches stem from employee errors.
Aside from this, disaster recovery is critical. Yes, you want to avoid getting to this stage, but you also want to prevent breaches altogether. You need to be prepared should the worst happen so you can minimise the damage. After all, many companies have been forced to shut down permanently due to data breaches.
Always going for the cheapest solution
Yes, you want to save money. However, this does not mean that you should base your purchasing decisions on price alone. There is no denying that IT is going to cost you. Nevertheless, it can also bring a lot of value to your company and even save you money if you choose with care. If you follow the advice that was provided regarding choosing the right tech for your company, you should benefit from solutions that are actually going to save you money.
Overlooking the importance of training
Skipping the training phase is a big mistake. You have spent all of this money on new technology, so why fall at the final hurdle by failing to invest in training too? You are only going to make the most of the equipment and software you have invested in if your employees know how to use it properly. If they are don’t, you may as well be throwing your money away.
Failing to plan ahead
The final error that a lot of businesses make is approaching the tech side of things without any plan. You have, no doubt, heard the well-known saying that if you fail to plan, you plan to fail. This is something that applies to all areas of your business, technology included. Not only do you need to plan what sort of tech you need in the beginning, but you need to assess future requirements too, and you need to continue to do so. You also need to make sure that you have a maintenance schedule in place as well.
Hopefully, you now have a better understanding of some of the most common technology sins that businesses are guilty of making today. If you are currently making one of the errors that have been discussed above, you may now be feeling a bit worried. Rather than fretting, you simply need to take some action. Follow the advice that has been provided so that you can rectify the issues sooner rather than later. You will be surprised by how much of a positive impact this has on your company, both now and in the future.