How to Enhance Workplace Collaboration through Unified Communications

4 minute read

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From Lennon and McCartney to Dolce & Gabbana, it’s clear that when collaboration works it can produce magical results. Every organisation wants to know that all of their workforce can share ideas and work together in focused and productive ways. Unfortunately, poor communication can all too often ruin this dream: in a 2012 Econsultancy report 96% of executives cited ineffective communications as the main cause of workplace failures. How can we avoid this?

What are the benefits of Unified Communications?

Poor management of communication channels can do a lot to hold up great collaboration. Even simple tasks like searching inefficiently through various e-mails for relevant files and information can cause a worker to waste hours of their time every week. A report from McKinsey suggests that on average every worker could save about 5 hours of their time a week if all collaborative communications were unified.

Without a unified communications system, it’s all too common for information to be lost in the continuous drips of communication across various isolated channels. Calls are answered, e-mails come in, comments are given on paper, notes are made in a diary: it can be hard to work out what came from where when the time comes. Collaboration becomes sluggish when people aren’t sure where things are, and who knows what. A unified communications solution puts everyone on the same page.

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What are the benefits of collaborative working with Unified Communications?

Our configuration portal delivers a great self-service experience, enabling you to select which advanced features to use with HD voice. These UC services help to improve flexible working and operational efficiencies, as well as helping businesses collaborate more effectively across both mobile and desktop platforms.

The benefits vary based on the features you select. Here are just a few of the benefits you can enjoy from Immervox’s iVox UCS:

Ease of useThis flexible communications service can be accessed and controlled from anywhere, using devices including phones, PCs or tablets. It can be configured and updated at the touch of a button to deliver new functionality in real-time and quickly meet your changing needs. Being hosted, you don’t have to maintain levels of technical expertise in-house.

Built-in business continuity. With an office-based PBX, a fire or flood could bring communications to a halt. But with iVox UCS, all services and features are contained in the cloud, so communications remain untouched and employees can keep working in any location, including home.

Cheaper calls. Calls between all users on the service are free of charge and calls to mobile and international numbers are considerably cheaper than usual.

Reduced cost. Introducing UC applications like audio conferencing saves the time and cost otherwise spent on travel. Convenient term and pay-as-you-go payment options avoid the need for investment in infrastructure, systems or equipment – especially useful for start-ups or greenfield sites - with possible savings of up to 60% over legacy kit and lines.

Increased accessibility. Introducing UC applications like audio conferencing saves the time and cost otherwise spent on travel. Convenient term and pay-as-you-go payment options avoid the need for investment in infrastructure, systems or equipment – especially useful for start-ups or greenfield sites - with possible savings of up to 60% over legacy kit and lines.

Reassuring reliability. iVox UCS is run on a dedicated next-generation network with Service Level Agreements from a single reliable supplier, offering built-in quality of service, security and resilience.

Flexible working. Issue employees with ‘one number’, instead of separate mobile and fixed lines, which enables them to work from different locations, including home, but still be part of the overall communication service.

If you would like to hear more about the iVox UCS system, get in touch with one of our team of telecoms experts and get a free consultation. 

Who else uses Unified Communications?

Dell is just one company that have incorporated unified collaborative systems to increase the productivity of their business. Their 'Connected Workplace' programme was set up in 2012–within 4 years it saved the company over $45 million and 19,000 metric tons of greenhouse gas emissions.

At its core, the ‘Connected Workplace’ programme uses collaborative working solutions to increase the flexibility of workers and the number of opportunities for them to collaborate:

  • Virtual workspaces let employees access the company office from anywhere with an internet connection.
  • Presence systems ensure all employees know who they can contact, where they are.
  • Online file sharing ensures all employees can collaboratively work and receive feedback on reports and documents.
  • Telepresence through real-time, face to face video communications allows for workers anywhere in the world to attend meetings anywhere else.

The ‘Connected Workplace’ motivated and mobilized Dell’s workforce by increasing their opportunities to collaborate productively from where they needed to be. Work was free to take place in the best way for each task. Initially, Dell had 20% of its workforce participating in the collaborative working program—based on its huge success their goal now is to increase staff participation to 50% by 2020.

What are the benefits of collaborative working?

Any business can learn from Dell’s example, whatever their size. Allowing employees increased working flexibility by encouraging collaboration has been shown to raise productivity by 20%. Even incorporating simple collaboration tools within an IT network can radically improve employees’ attitude towards workplace collaboration.

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