Communication is key in the world of business; without it, businesses shut down. Regardless of whether your communication is face to face, over the telephone, through messenger or via emails, communication allows business to flow.
The ways in which we communicate have shifted dramatically in the last 15 years or so. While people traditionally communicated using verbal conversations, landline telephones and faxes, the shift towards the universal acceptance of mobile phone and emails completely changed the communication landscape.
Shortly after this, companies started offering businesses communications solutions which incorporated many different mediums, including voice, video and real-time messaging, into one simple programme. The introduction of unified communications revolutionised business communication as it removed the individual steps needed to access each different medium, saving businesses time and resources, and helping them to increase their productivity and efficiency.
But as we all know, the nature of technology is continually changing - this includes the communication industry too. Our experts at Immervox consider their predictions for the future of universal communications.
Significantly increased mobility
Many businesses cannot imagine themselves without mobile communication, as this has changed the way we conduct business and how we use our time when not in the office. Given that there is a shift in the workplace towards remote working, it will become necessary for unified communications to adapt to this trend and make itself even more mobile. One of the ways this is expected to happen is through the seamless integration of universal communication application onto smartphones in such a way that it doesn’t take up too much storage space or require additional capacity.
Unified Communications through the cloud
As more and more businesses are seeing the advantages of cloud solutions, primarily through the use of Software as a Service and Infrastructure as a Service (SaaS and IaaS respectively), it is likely that unified communication will also embrace this trend to a higher level. If we assume that there will be an increase in the remote workforce, then businesses are likely to use unified communication solutions via the cloud to ensure that all of their workers are in constant communication, allowing them to collaborate on projects regardless of where they are geographically.
Increased connectivity between systems
Currently, the vast majority of unified communications solutions are incompatible with the same solutions provided by a different company. Since businesses need to communicate with each other as well as internally, it is likely that there will be more integration and compatibility between these services, allowing for more streamlined communications, regardless of who your provider is. The companies who provide this will be able to discuss this feature as one of their USPs, something which is guaranteed to be popular with large companies.
At Immervox, we pride ourselves on offering an extensive range of flexible and scalable unified communications solutions for your company. Though our years of experience, we truly understand what your business needs, and can provide you with a bespoke and tailored solution. Get in touch now!