Ever thought of implementing Voice over Internet Protocol in your business? No doubt your employees and clients will thank you for using VoIP solutions; cloud phone systems come with beneficial features such as video conferencing, click-to-call, and music on hold.
1. Understand your business needs: review your business pain points and needs
Do you have staff members who travel a lot and require a business telephone application on their laptops or smartphones? Does each employee need a personal phone number? Do you want to forward some of your calls to another phone?
Having a thorough understanding of your needs will enable you to search for a good cloud phone system, as you’ll know the features to look out for.
Research various VoIP systems, compare and contrast the features, and ask for quotations from different providers. Doing so will help you pick a service that suits your company’s needs.
2. Consider your network requirements
To make high-quality VoIP calls, you need a reliable network infrastructure. Inadequate routers, bandwidth-intensive activities, and sub-par internet speeds affect call quality.
Conduct a VoIP test to gauge the capabilities of your current network. The test will help you determine whether your network can work perfectly with your preferred cloud solutions. It will also enable you to identify issues such as call delay and choppy audio.
With this information, you’ll be able to make the necessary changes to your network before installing your VoIP systems.
3. Consult a managed services provider (MSP)
It’s important to have a dedicated team of IT specialists to help you keep your internet connection and network infrastructure in check. An IT technician will set up and monitor your LAN.
Hire IT experts who are well versed in cyber security. Your MSP should optimise and secure your network for VoIP calls, as well as ensuring that your routers and IP phones are properly connected to the internet.
As you expand your business, your IT team will help you with upgrades and network maintenance. Additionally, they’ll keep you updated with regard to your network’s performance and capacity.
4. Ask for free trial periods
Once you’ve identified your telecommunication needs and found a number of VoIP providers, you need to try out different cloud phone solutions.
Play around with the features to understand how you can make the most out of the services. Make test calls to gauge the call quality. As you try out each system individually, take note of the features you like and dislike.
5. Show your team how to utilise your new VoIP system
After picking and installing a cloud phone system at your office, you’ll have to show your employees how to use it. They may know how to check voicemails and make calls, but they could have trouble using the other features that come with most modern VoIP set-ups.
It’s advisable to find a telecommunications expert to teach your staff about IP telephony.
Check out our blog section to learn more about VoIP and other phone system solutions. For more information and expert advice have a chat with one of our solutions experts so we can help you.