If you have recently made the decision as a CEO or business owner to adopt a unified communications strategy, then now is an exciting time. Unified communications is already being used by many organisations worldwide, popular for the way it enables more effective collaboration between staff. This in turn allows a much better service to be offered to customers, driving business growth.
However, the many benefits of adopting a unified communications approach will only come when the process is done right. Simply plunging into transitioning to this way of working is not advised. Instead, careful planning must be carried out to ensure the move is done smoothly and with your business's best interests in mind.
But what common mistakes should you be aware of when adopting UC?
1. Poor configuration
One of the important things about using this kind of set-up is that it should be suited to how your staff work and scalable to what your business requires. Many businesses choose a configuration for their united communications that doesn't deliver this. This could actually harm your workflow and staff collaboration efforts, rather than helping them grow. Make sure to assess your current structure and staff requirements first before selecting which technology or configuration to use.
2. Working with the wrong provider or telecoms partner
This is a big mistake that a lot of companies can fall into. It really is crucial to take your time in selecting an experienced telecommunications provider to help in the transition to unified communications. Not only should they have the experience but also the interest in tailoring a solution to fit your individual needs. Make sure the provider you select devotes enough time to finding out how to best facilitate UC for you and what exactly it is you need.
3. Not thinking about how it may affect staffing
Many business owners assume that adopting this kind of joined-up technological approach simply means staff doing what they do now but faster. However, it may not be so simple! It could be that some staff roles change as your business begins working in a more progressive way. Changes in roles could be a poor fit for your current employees, or staff may not like the way their roles have shifted. Be prepared to consider staffing needs post-transition so they don't catch you out.
4. Not engaging in proper communication with your teams
The employees who will be using the new system are the main drivers behind its success on a business level. Therefore, it is vital that you communicate with them effectively to ensure they know how to use it and are engaged with it. If you do not do this then they will not be invested in taking on the new unified approach, and this is hard to overcome at a later date. Plan out your UC implementation well and don't rush it - this includes engaging all staff who will use it in the transition.
If you are looking for a telecoms provider with over 19 years of experience to help your company switch to unified communications, then give us a call today. We can ensure that you get the right system set-up for your particular needs and make the whole process as smooth as possible.