VoIP, or Voice over Internet Protocol, is becoming increasingly common in the modern business office, especially as companies are looking to undertake a digital transformation. Many companies are finding the benefits of VoIP extremely useful for the daily running of their business, as it helps to bring about increased productivity and efficiency within your communications, as well as streamlining the whole process.
What are the challenges?
However, deciding which VoIP software and technology your business needs is not the only challenge. You also need to ensure that you can incorporate whatever new technology you choose to use in your daily office life.
At Immervox, we know that integrating VoIP solutions may look tricky to begin with, so we have created this short guide detailing a few easy steps you can undertake to help with the seamless incorporation of your new VoIP system.
1. Offer full training
Any new software and technology within an office cannot be used in the most efficient manner unless everyone knows how to use it. With something that is likely to be completely different to your existing infrastructure, it is essential that you train all of your staff completely in whatever system you decide to get. There should also be refresher courses for those who need it, as well as ensuring that any new staff members get taught precisely how to use the system, even if they have used similar ones in the past.
2. Make sure the system is being used
Equally, there is no point in investing in VoIP if your staff are actively choosing not to use it. While complete training is likely to remove the uncertainty factor, staff should also understand the benefits of the system in a way that relates to their own job, so that they know how using VoIP will increase their efficiency and make their lives easier. A great way to encourage the use of the new system is to lead by example, so all managers and team leaders should actively be seen using VoIP within the office.
3. Keep a guide on the intranet
By allowing employees to investigate the new system in their own time, they are more likely to learn how to use all of the features. This can be achieved by having a ‘how to use’ and ‘FAQ’ guide on your intranet. Equally, if any problems were to arise, then staff members know that they can easily get help and try to solve the problem themselves, without having to ask around for assistance. Furthermore, by incorporating guides on your VoIP system within your intranet, it gives the message that VoIP is now a part of your office’s structure, placing it in line with all of your existing systems.
At Immervox, we pride ourselves on offering high-quality VoIP solutions for all of your business needs. By working closely with our clients and finding out exactly what they require, we ensure that all of our services are bespoke and tailored to give businesses the perfect package. For more information contact us today.