It seems like the entire world of business telecoms is fawning over VoIP. You may have managed to lower the sound of these whispers to just a background noise, but the drum is being beaten louder and louder as time goes by.
With the pandemic use of the Internet in business, should your phone system take the leap to the Internet, too? It’s likely that your company will be using cloud services (e.g. Office 365, Google Apps, your CRM, or even internal infrastructure) in some capacity, and these services may even be vital for day-to-day operation.
So, before that drum follows you around and causes you a massive headache, let’s settle this: should you cave in and go VoIP?
When it comes to your Telephone System, do you have to go VoIP?
In the early days of VoIP, early adopters that took the plunge had varying degrees of success, some smaller businesses recoiled, jumping straight back to traditional ISDN lines. The main reason for this being a lack of suitable connectivity infrastructure; remember, this was before Internet speeds were up to much. Prior to the availability of high-speed broadband in homes and small businesses, this limited access to the benefits VoIP can provide.
Unsurprisingly, it was larger businesses that could successfully migrate to VoIP, as they would already have the resources and infrastructure in place to cope with large data connections.
Connectivity is key
Now, back to the present day. Obviously, the Internet is now integral to the day-to-day running of almost every business with the uptake in Apps and Cloud Computing. Fortunately, Internet speeds have come a long way from when VoIP first became a reality for businesses, so it’s possible now that data and voice traffic can be managed simultaneously.
Data, voice, backups, cloud services, apps, hosted exchanges, SaaS, IaaS… they all require quick and reliable internet connections in order to achieve the productivity benefits they promise. Businesses and suppliers have understood this need, so there is more investment in Internet connectivity throughout the UK.
So, what's stopping you?
Well, one of the main reasons people cite for not moving to cloud-based solutions is because of initial outlay in telecoms systems.
A big reason why some businesses don’t take the leap is simply because traditional lines and systems can be a big investment, so it can be hard to make the case for change when an expensive solution has recently been installed.
However, no phone system will last forever, so it’s always valuable to stay in-the-know about the newest developments so you can always be ready to take the steps to lower costs and improve productivity.
For some very small businesses where all staff know how to operate the phones, changing to VoIP may be too complicated than it’s really worth.
But for the vast majority of businesses, a VoIP Telephone System can provide cost savings, new features, improved mobility, business continuity and flexibility that is required in the modern business world. It also easily scales as your business continues growth, providing the platform to effortlessly scale your business through your telecoms.