Common Mistakes Companies Make When Transitioning to Unified Communications

2 minute read

Unified Communications Nov18

With more and more companies looking to incorporate unified communications as part of their normal business model, now really is the time to make that jump and bring unified communications into your office. Businesses know of the increased productivity and efficiency it can bring, while also fearing that without unified communication systems, they will get left behind.

However, once you have chosen your system and specific package that is right for you, there is still some work left to do; making the transition. Just like with any technology or new strategy, the implementation may cause some unanticipated problems, and leave you wondering if you have made the right decision. At Immervox, we have helped many companies successfully make the transition to unified communications and have produced this short guide of common mistakes your organisation should be aware of, to ensure that you don’t repeat them.

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Neglect training 

While the theory of unified communications may sound simple, it will take time and training to learn any new system. Businesses cannot expect their staff to be able to use the latest technology without any formal training and leaving your team to ‘figure it out themselves’ will often result in key features and benefits being missed. As such, it is vital to have your staff trained properly in your new unified communications system, as well as offering them refresher courses where necessary. It will also be helpful to include an FAQ and How To guide on the company intranet, to assist in any problems that may arise.


Scheduling meetings at the same time as infrastructure replacement 

If you are looking to upgrade your current capabilities while transitioning to unified communications, then your business is likely to need to replace some of its existing hardware. While this shouldn’t be difficult, and should not take long, there is the small change that problems may occur. As such, no business should plan important meetings or telephone calls at the same time as these upgrades are happening. It is well worth planning some contingency time around the installation, just in case problems do arise, as there having clients trying to contact you for a pre-arranged meeting and not being able to get through is likely to hinder that particular project, as well as negatively impacting upon your brand image.


Focusing on price rather than features 

While every business is looking to get a good deal on the services they use, the price should not be the only factor that is considered when considering unified communications providers. A seamless transition is best brought about if you have on-call support and assistance, something that not all providers offer – if you are really looking to make your transition to unified communications as streamlined as possible, then find a company who aims to assist you in this as much as possible.


At Immervox, we have been providing companies with unified communications services for years, and know exactly how to make the process of transitioning to our system easy, quick and hassle-free. For more information about the services we provide, please take a look at

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