The telecoms industry has come a long way since the days of static handsets and brick-sized mobile phones. Today we’re not bound by physical phone lines or simple voice and text communications.
As telecoms has become a key driver of business growth, it’s no surprise that many are placing a focus upon innovation in this area.
Matching your company's IT needs to one of these thriving innovations could provide your organisation with a huge advantage over competitors. It could even make your life as an IT Manager easier in the process.
Here’s some of the new innovations with the potential to supercharge performance in every area they touch:
Smartphones are flooded with apps that allow you to send video, pictures, texts or make calls. You could probably name 10-15 that are already on your phone. This is a nightmare to manage from both a security and performance point of view.
New apps and social networks have changed the way we communicate with customers. To make our communications more efficient, we need to examine ways to create a system that’s better suited to alternatives, and Unified Communications (UC) may just be the answer.
UC is the buzzword used to describe new systems that are compiling powerful features into scalable telecoms systems. These can potentially work better for businesses over the mishmash of tools that your colleagues already use, as you can customise these integrations.
Leading UC systems integrate with Microsoft Office, allowing users to upgrade voice calls to video calls at the click of a button and enable collaborative working, even when working remotely.
PCI DSS Changes
Innovations aren’t always breakthroughs in technology, sometimes they’re just positive movements to keep ahead of threats. The latest version (3.2) of PCI DSS standards have introduced new best practices for security – until they become legal standards on 31st January 2018.
The new standards have introduced a few headline changes that will require your immediate attention:
- Multi-factor authentication
The headline change to the standard was the need for multi-factor authentication on all systems that can be accessed remotely. The PCI Standards Council recommend that a passphrase and a physical authenticator, like a smart key or biometrics are used for access.
It was also interesting to note the change in wording, rather than two-factor authentication it’s now multi-factor.
- Card data environment definition
PCI compliance, at present, is only a requirement for systems that are in the CDE (card data environment). Version 3.2 now suggests that PCI Compliance will be necessary for any / all systems that influence the security of a CDE system.
Depending on your current system stack-up, this could introduce a mountain of work to ensure that these systems comply with PCI standards.
- New testing & review requirements
The PCI Standards Council are increasing the frequency of checks required to become fully PCI compliant. This includes daily log file reviews, frequently reviewing firewall rule-sets and quarterly personnel reviews.
Now that Google’s AI DeepMind has beaten a human at the ancient board game ‘Go’ the hype has galvanised around machine learning. Whilst these applications aren’t strictly telecoms-based, there are some interesting applications for machine learning in telecoms –
- Media Recognition
If your customers are fans of Snapchat or Instagram, then the use of photo recognition may be an interesting prospect for businesses. Using photo metadata and machine learning to describe the contents of a picture means that they are indexable.
Whether you wish to personalise your office systems or your customer-facing ones, personalisation is always an effective way to increase productivity. The tasks and goals of the user can be adjusted for, so they can get to what they want, quicker.
- Speech recognition & personal assistants
Whilst Siri and Alexa are arguably still a little frustrating to use, their future is definitely bright. As these “personal assistants” become more powerful, more possibilities will be unearthed.
It wasn’t much time after the deployment of 4G in the UK that people began to ponder the possibilities for 5G. Although both are based on the same LTE technology, some 5G tests have achieved upwards of 1Gbp/s, but the most impressive stat is the latency times.
It’s hoped that 5G will offer latency times that are imperceptible, shorter than 1ms. In the real world, latency times probably won’t be as mind blowing, but impressive nonetheless.
The theme of telecoms innovation is speed, efficiency and productivity. These new ideas are creating new opportunities to revolutionise communications. New systems make telecoms more than a utility; it becomes a real source of competitive advantage.
The most powerful telecoms systems are bespoke. Immervox offer free advice for efficiency-seeking IT Managers ready to capitalise upon the latest technologies. Get in touch with one of our telecoms experts today.